Help

Frequently asked questions about how RentLab works.

Getting started

How do I rent something?

Find the item in the catalogue or on the map, open the listing, and press the button to contact the owner.

From there you agree on the period, the price and the handover directly in the conversation.

How do I publish a listing?

Sign in and choose "Add listing". Fill in the title, description, price, category and location, then upload photos.

The more accurate the description and the better the photos, the more likely someone is to get in touch.

Payment and safety

Does RentLab take payment?

No. RentLab does not process payments and does not hold funds. Settlement is entirely between you and the other party.

If anyone asks you for money or card details on behalf of RentLab, it is a scam — please report it.

How do I see the owner's phone number?

The number appears only once you have started a conversation, inside that active thread. It is never shown on a public profile or a listing card.

How do I stay safe?

Inspect the item before it changes hands, agree on the period and any deposit, and consider meeting somewhere public.

If something feels off, don't transfer money up front.

Account

What does the verification badge mean?

It means the user has confirmed their email and phone number. It is a trust signal, not a guarantee about the item's quality.

I forgot my password

Use "Forgot password" on the sign-in page and we'll email you a reset link.

If you registered with Google you don't have a password — just sign in with Google.

How do I delete my account?

Contact us and we'll process the request. You can delete individual listings yourself at any time from your profile.

Listings

What is a VIP listing?

A VIP listing appears in a more prominent position in the catalogue and on the home page. It affects visibility only and does not mean we have inspected the item.

When can I leave a review?

Once you have had at least one conversation with that user. Until a conversation exists the review button doesn't appear.

How do I report a listing or a user?

Use the report button on the listing or profile page. Reports are reviewed by moderators.

Didn't find your answer?

Write to us and we'll try to help.

Contact us